Refund policy

To offer the freshest coffee beans to our customers we roast it in small batches and therefore we cannot accept returns, exchanges or refunds on all coffees purchased. However, if there was an error made by our team to your order or you have questions about how to brew or concerns about quality, please don’t hesitate to contact us at info@caffeinetherapy.ca within 14 days of your order arrival and we will try our best to resolve the issue.

For all non-coffee products, if you are dissatisfied with your purchase in any way, please contact us at info@caffeinetherapy.ca within 14 days of your order arrival. Returns are accepted on unopened products that are still in sellable condition. In cases when the error was not ours, the products must be shipped back to us at the customer's cost. Returns are refunded only when the item is received back at our clinic and after we have verified that original packaging is still in place. Unfortunately, we are not responsible for uninsured packages that are lost in transit.

Sorry, Gift Cards are non-refundable. You can always contact us for any return question at info@caffeinetherapy.ca. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Coffee products are unfortunately, not eligible for exchange. All non-coffee products may be exchanged within 14 days of receipt of your package after we have verified that original packaging is still in place.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@caffeinetherapy.ca.